Shipping Policy
Last updated: February 20, 2026
At Ella & Kate, we carefully prepare each order with attention and care. Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days.
Orders are processed Monday through Friday.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Time
Estimated delivery time for the United States:
6–10 business days after dispatch
Delivery times may vary depending on your location and local carrier operations. We work with trusted logistics partners to ensure safe and reliable delivery.
Shipping Costs
We are happy to offer free shipping on all U.S. orders.
No minimum purchase is required.
Customs & Import Fees
U.S. customers will not be charged any additional customs fees, import duties, or import taxes.
All applicable shipping costs are included at checkout.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number.
Please allow 1–3 business days for tracking information to become active after shipment.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- High seasonal demand
- Carrier delays
- Weather conditions
- Unexpected logistical issues
If your order is significantly delayed, please contact us and our team will be happy to assist you.
Incorrect Address or Delivery Issues
Please ensure your shipping address is correct at checkout.
Ella & Kate is not responsible for:
- Delays or delivery issues caused by incorrect or incomplete addresses
- Orders marked as delivered by the carrier
If you notice an address error, please contact us within 12 hours of placing your order at:
Questions or Support
If you have any questions about your shipment, our support team is here to help.
Email: support@ellaandkate.com