Last updated: February 20, 2026
1. Introduction
At Ella & Kate, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
2. Business Information
This website is operated by:
DaLa-Ecom (trading as Ella & Kate)
Limburgsingel 144
6845DT Arnhem
The Netherlands
Email: support@ellaandkate.com
We are responsible for the collection and use of your personal information.
3. Information We Collect
Depending on how you interact with our store, we may collect the following information:
Personal information you provide
- Name
- Billing and shipping address
- Phone number
- Email address
- Payment details (processed securely by third-party payment providers)
Order information
- Products purchased
- Order history
- Transaction details
Account information
- Login details if you create an account
Device and usage information
- IP address
- Browser type
- Device information
- Pages visited and interaction with our website
- Collected through cookies and similar technologies
Customer communications
-
Emails, messages, or support requests you send to us
We do not knowingly collect personal information from children under the age of 16.
4. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer service and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing emails (only if you have opted in)
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link.
5. Sharing Your Information
We only share your information when necessary to operate our business:
- Shopify – to host and operate our online store
- Payment providers – to securely process payments (e.g., PayPal, Klarna, credit card providers)
- Shipping partners – to deliver your order
- Service providers – for analytics, marketing, and website functionality
- Legal authorities – when required by law
We do not sell your personal information.
6. Shopify
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and may process your data on our behalf.
For more information, please review the Shopify Privacy Policy.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality (shopping cart, checkout)
- Analyze website performance
- Personalize your shopping experience
- Deliver relevant advertising
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
8. Data Retention
We retain your personal information only as long as necessary:
- Order information: retained for accounting and legal purposes (typically up to 7 years)
- Customer accounts: until you request deletion
- Marketing data: until you unsubscribe
9. Your Privacy Rights (U.S. Customers)
If you are a resident of certain U.S. states (such as California), you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request information about how your data is used
To exercise your rights, please contact us at:
support@ellaandkate.com
We will respond to your request in accordance with applicable laws.
10. International Data Transfers
Because we operate internationally, your information may be processed or stored outside your state or country. We take appropriate safeguards to ensure your data is protected.
11. Security
We use industry-standard security measures, including SSL encryption, to protect your personal information. While we take reasonable precautions, no method of transmission over the internet is completely secure.
Please keep your account credentials confidential and do not share them with others.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with the revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: