We’re Here to Help
At Ella & Kate, we believe great service is just as important as beautiful clothing.
Whether you have a question about your order, sizing, or returns. Our customer care team is happy to assist you.
We typically respond within 12–24 hours (Monday–Friday).
Customer Care Information
If you prefer to contact us directly, you can reach us at:
Email: support@ellaandkate.com
Response time: Within 12–24 hours
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Our team is here to help and will get back to you as quickly as possible.
Frequently Asked Questions
When will my order arrive?
Orders are processed within 1–2 business days.
Delivery typically takes 7–9 business days within the United States.
What if the item doesn’t fit?
No worries. We offer a 30-day return or exchange policy, so you can shop with confidence.
How do I choose the right size?
Each product includes a detailed size guide.
If you’re between sizes, we recommend choosing the larger size for the most comfortable fit.
Need more help?
Our support team is always here for you.
You can contact us anytime at support@ellaandkate.com and we’ll be happy to assist you.